Everything you need to automate support
From knowledge base to analytics — a complete AI support platform built for modern teams.
Knowledge Base & RAG Pipeline
Upload documents, URLs, or paste text — HelpFaster indexes everything with a RAG (Retrieval-Augmented Generation) pipeline. Your AI retrieves the most relevant content for each question and generates accurate answers with inline source citations.
- Supports PDF, Markdown, HTML, and plain text
- Automatic chunking and vector embedding
- Source citations in every response
- Re-sync content on schedule or on demand
Widget Customization
Customize every aspect of the chat widget to match your brand. Choose colors, position, welcome messages, avatars, and persona styles. The widget is lightweight, accessible, and works on any website.
- Custom colors, logo, and avatar
- Brand persona and tone settings
- Configurable position and size
- Works with any website or framework
Lead Capture & Contacts
HelpFaster automatically detects and captures lead information during natural conversations — names, emails, phone numbers — with confidence scoring. Export contacts to your CRM or download as CSV.
- Automatic lead detection during chat
- Confidence scoring for data quality
- CSV export and CRM-ready format
- Drag-and-drop field configuration
Analytics & Insights
Track conversation volumes, resolution rates, popular topics, and knowledge gaps. Advanced plans get exportable reports and trend analysis to continuously improve your support quality.
- Real-time conversation analytics
- Topic and question clustering
- Knowledge gap identification
- Exportable reports on Scale+ plans
Escalation & Live Chat
When the AI can't answer, it escalates gracefully. Your team gets notified via email or Slack with full conversation context, so they can pick up right where the AI left off — no context lost.
- Email and Slack escalation channels
- Full conversation transcript included
- Smart escalation triggers
- Agent can reply in the same thread
See it in action
Create your free account and have an AI agent live on your site in under 10 minutes.